FAQ
We’ve compiled answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us!
1. Orders & Customization
Q: Can I customize my order?
A: Yes! We specialize in personalized garments. Whether it’s a name, quote, or unique design, we can bring your vision to life.
Q: How do I place a custom order?
A: Simply browse our collection, select the product you want, and upload your design or add custom text during checkout. If you need assistance, contact us via email or phone.
Q: Do you offer bulk or wholesale orders?
A: Yes! We provide bulk order discounts for businesses, teams, and events. Contact us for more details.
2. Shipping & Delivery
Q: How long does it take to receive my order?
A: Processing times vary, but standard orders are typically dispatched within 3-5 business days. Custom orders may take slightly longer.
Q: Do you offer express shipping?
A: Yes, we offer express shipping options at checkout for those who need their orders faster.
Q: Do you ship internationally?
A: Currently, we ship within the UK, but we’re working on expanding our shipping options. Contact us if you require international delivery.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns on non-customized items within 14 days of delivery, provided they are unworn and in original condition.
Q: Can I return a custom order?
A: Unfortunately, we cannot accept returns or exchanges on personalized items unless there is a defect or error on our part.
Q: My item arrived damaged or incorrect. What should I do?
A: We’re sorry for the inconvenience! Please email us at sales@garmentguardians.com with your order details and photos, and we’ll make it right.
4. Payments & Discounts
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options.
Q: Do you offer discount codes or promotions?
A: Yes! Follow us on social media and subscribe to our newsletter for exclusive discounts and special offers.
5. General Questions
Q: How do I know my size?
A: Each product page includes a size guide. If you need further assistance, feel free to contact us.
Q: Can I cancel my order after placing it?
A: We process orders quickly, but if you need to cancel, contact us within 24 hours, and we’ll do our best to accommodate your request.
Still have questions?
📩 Email us: sales@garmentguardians.com
📞 Call us: 07979393139
We’re happy to help! 😊